Returns and Refunds
Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, please read our returns and refunds policy below.
We believe in keeping things simple and transparent, especially when it comes to our return policy. Here's how we handle returns, with a focus on making things right for you our customers:
Your Responsibility: If there's a mistake on your end, such as selecting the incorrect product or a wrong shipping address, we'll need you to cover the costs for correcting it. What to do? Simply place a new order and let us know about both the issue and the new order number. We'll make sure to prioritize your corrected order to get it on its way quickly.
Our Responsibility: We're all human, and mistakes can happen on our end too. Our error rate is very low (only 0.0425%), but if we do slip up, like sending the wrong grind of coffee for example, we fully take responsibility. We'll cover all costs for the new coffee and its shipping, and we'll get the corrected order out as fast as we can.
Shared Responsibility: Sometimes, issues arise that are beyond your control or ours, such as carrier mistakes, package theft, or items reported undelivered. In these cases, you have the flexibility to decide the best course of action, whether that's filing a claim with the carrier or replacing the order. If you choose to replace the order, you'll cover the shipping, and we'll cover the coffee cost up to $25.00. Just enter a new order, email us with the details and the new order number, and we'll refund the coffee cost and expedite the replacement.
To sum up: If the mistake is yours, you cover the cost; if it's ours, we cover it; and if it's no one's fault, we share the responsibility to ensure you remain happy. We never accept returns. It's not cost-effective due to shipping, and we must discard any returned products for safety and quality reasons.Â
Contact Us
If you have any questions about our returns policy, please email us at dustin@bostonafricacoffee.com.